Privacy Policy

Effective Date: January 1, 2025

Coltec Global ("we," "our," "us") operates the website www.coltec-global.com (the "Website") and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR).

1. Data Controller Information

Coltec Global

Survey No.75/A, Gagan Pahad,
Rajendra Nagar Municipality,
Ranga Reddy District, TS, INDIA
Email: [email protected]

2. What Data We Collect

Identity Data: Name, job title, company name.
Contact Data: Email address, phone number, physical address.
Technical Data: IP address, browser type, operating system, and other usage data collected via cookies.
Marketing and Communication Data: Preferences for receiving marketing information.
Transaction Data: Details of products purchased and payment history.

3. How We Collect Your Data

We collect personal data through:

Direct Interactions: Forms on our website, contact, or purchases.
Automated Technologies: Cookies and tracking technologies.
Third Parties: Payment processors and analytics providers.

4. How We Use Your Data

To process and deliver orders, including payment and shipping.
To respond to inquiries or support requests.
To send marketing communications (opt-in required).
To improve our website, products, and services through analytics.
To comply with legal and regulatory requirements.

5. Legal Basis for Processing Your Data

Contractual Necessity: To perform a contract with you.
Legitimate Interests: To improve our website and protect against fraud.
Consent: For marketing communications.
Legal Obligation: To comply with laws and regulations.

6. Data Sharing

We may share your data with:

Service Providers: For hosting, payment processing, shipping, and customer support.
Analytics Providers: To improve website performance (e.g., Google Analytics).
Legal Authorities: When required by law.

We do not sell your personal data to third parties.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

8. Your Rights Under GDPR

As a user in the European Economic Area (EEA), you have the following rights:

Right to Access: Request access to your personal data.
Right to Rectification: Correct inaccuracies in your personal data.
Right to Erasure: Request deletion of your data (“right to be forgotten”).
Right to Restrict Processing: Limit the processing of your data.
Right to Data Portability: Receive your data in a portable format.
Right to Object: Object to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw consent for marketing communications.

To exercise your rights, contact us at [email protected]

9. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website performance.

Essential Cookies: Necessary for website functionality.
Analytics Cookies: Track user behavior to improve our services.
Marketing Cookies: Tailor advertising to your interests.

You can manage or disable cookies through your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

11. International Data Transfers

If you are located outside of India, your personal data may be transferred to and processed in India or other countries. We ensure such transfers comply with GDPR requirements through appropriate safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page, and significant changes will be communicated via email where applicable.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: [email protected]
Address: Survey No.75/A, Gagan Pahad,
Rajendra Nagar Municipality,
Ranga Reddy District, TS, INDIA

14. Additional Information for GDPR Compliance

Supervisory Authority Contact Details: If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with your local Data Protection Authority (DPA).
Profiling and Automated Decision-Making: We do not use automated decision-making or profiling to make significant decisions about individuals. If this changes, we will update this policy accordingly.

Effective Date: January 1, 2025

2. What Data We Collect

Identity Data: Name, job title, company name.

Contact Data: Email address, phone number, physical address.

Technical Data: IP address, browser type, operating system, and other usage data collected via cookies.

Marketing and Communication Data: Preferences for receiving marketing information.

Transaction Data: Details of products purchased and payment history.

8. Your Rights Under GDPR

As a user in the European Economic Area (EEA), you have the following rights:

Right to Access: Request access to your personal data.

Right to Rectification: Correct inaccuracies in your personal data.

Right to Erasure: Request deletion of your data (“right to be forgotten”).

Right to Restrict Processing: Limit the processing of your data.

Right to Data Portability: Receive your data in a portable format.

Right to Object: Object to processing based on legitimate interests.

Right to Withdraw Consent: Withdraw consent for marketing communications.

To exercise your rights, contact us at [email protected]

9. Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website performance.

Essential Cookies: Necessary for website functionality.

Analytics Cookies: Track user behavior to improve our services.

Marketing Cookies: Tailor advertising to your interests.

You can manage or disable cookies through your browser settings.

14. Additional Information for GDPR Compliance

Supervisory Authority Contact Details: If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with your local Data Protection Authority (DPA).

Profiling and Automated Decision-Making: We do not use automated decision-making or profiling to make significant decisions about individuals. If this changes, we will update this policy accordingly.